Expedia and Holiday Inn Express (Otay) Reviews and Complaints

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Expedia and Holiday Inn Express (Otay) Reviews

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  • Seat up grade

    Terrible customer service! When responding to their email for an upgrade offer. I state that I was only interested in an aisle seat. When I arrived I had a window seat which I did not want. I called expedia for a refund to the upgrade. Each expedia emlpoyee could not answer my question about responsibility. They asked me to hold while they found help then when they could not answer my question they said they would put me on hold again and transfer me to a supervisor. This happened 3 times with the same wait. Finally I got another supivisor who told me that I had agreed to the terms so there... More...
  • Itinerary #162078251583

    booked hotel thru Expedia.com, after long day at san diego zoo, drove to the hotel. While driving there I found myself in an undesired area. The area become scary looking, abandon trucking yards with dirty trucks, unpaved road, unlit street lights, several industrial businesses, NO restaurants nearby. but a STATE Prison was nearby. I would not want to stay in a hotel that didn't have any restaurant nearby but a state prison. I called Expedia and aask for a refund and a different hotel she refused. I was traveling with my young 10yr old and I refused to get out of my car in that... More...

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